If you tell us verbally, we may require that you send your complaint in
writing within ten (10) Business Days after your verbal notification. We
will tell you the results of our investigation within ten (10) Business Days
after we hear from you, and will correct any error promptly. However, if
we require more time to confirm the nature of your complaint or question, we
reserve the right to take up to ninety (90) days to complete our investigation.
If it is determined there was no error we will mail you a written explanation
within three (3) Business Days after completion of our investigation. You
may ask for copies of documents used in our investigation.
Any payment(s) the Service has already earned or processed before the
requested cancellation date will be completed by the Service. The Service
may terminate or suspend Service to you at any time. Neither termination
nor suspension shall affect Your liability or obligations under this Agreement.Also, see the paragraph pertaining to EARLY TERMINATION.